Conprove provides all its customers with specialized technical support service, formed by a team of highly qualified engineers to meet demands quickly and efficiently.
The technical support team has a structure that includes a large equipment room with dozens of protection relays from the main manufacturers, in addition to several CTs, VTs, power transformers, transducers, meters, among others. Combining all this with access to all CONPROVE test set models, engineers are able to reproduce almost all of our customer’s tests in the factory.
Among the main attributions of technical support, it can be highlighted:
- Assist in the commissioning of IED’s and patio equipment, both in relation to technical aspects of operation / parameterization of these elements, as well as in the use of manual and automatic software of the CTC platform (Conprove Test Center) for the tests;
- To answer doubts related to concepts of the most diverse functions and philosophies of protection and methodologies of evaluation of these, as well as concepts of tests in patio equipment, such as TP’s, TC’s and force transformers;
- Assist in the procedures of self-diagnosis of the equipment, in order to prove the existence of operational abnormalities in them and, if abnormalities exist, give full support to the customer in the procedure of sending the equipment for maintenance;
- Contribute to the performance of measurement and calibration tests, as well as in the analysis of the results obtained;
The technical support team also has an exclusive CONPROVE tool that allows remote access to the client’s computer. With the customer’s permission and through a password sharing, our engineers can view and control the computers remotely. This feature has become a critical tool for technical support to assist customers in conducting tests and identifying errors.
The user can make technical support requests via email, phone or WhatsApp.
Count on us!